How to Close Your Kenspin Account Permanently
Before You Start
Closing your account permanently is a serious decision. Before you begin the process at Kenspin casino, ensure you have no pending withdrawals, active bets, or unused bonuses. You must also have your account fully verified; otherwise, the closure request may be delayed. Gather a copy of your government-issued ID, a recent utility bill (last 3 months), and proof of your payment method (e.g., a screenshot of your e‑wallet or bank statement). These documents are often required to confirm your identity before the account can be closed. Typical processing time from request to full closure is 72 hours, though it may take longer if verification issues arise.
Step-by-Step Account Closure Process
Follow these steps to request permanent deletion of your account:
- Log in to your kenspin account using your registered email and password.
- Navigate to the “Account Settings” or “My Profile” section.
- Select the option to close your account permanently. (If the option is not visible, contact support via live chat or email.)
- Submit a written request to the support team, stating that you wish to close your account permanently. Include your full name, registered email, and the reason for closure.
- Provide the requested verification documents (see section below) within 24 hours to avoid delays.
- Once verified, the support team will confirm the closure and inform you of any remaining balance or bonus forfeiture.
- After confirmation, you will receive a final email stating that your account has been closed. Save this email for your records.
Required Documents and Common Delays
To prevent fraudulent closure requests, the platform requires identity verification. Below is a summary of the documents you may need and the typical causes of delays.
| Document Type | Why It Is Required | Common Issue |
|---|---|---|
| Passport or Driver’s License | Confirm your identity and age | Expired or unclear photo |
| Utility Bill (gas, electricity, water) | Verify your registered home address | Bill older than 3 months |
| Payment Method Proof (screenshot or statement) | Match the deposit method used on your account | Name on the statement does not match account name |
If any document is rejected, the support team will ask for a new copy. Respond promptly to avoid having your request cancelled. You can also check the status of your request by logging in to your still‑active account – the request only becomes permanent once all checks are passed.
What Happens to Your Bonuses and Funds
Before closure, you must withdraw any remaining cash balance. All active bonuses — including any Kenspin bonus you have claimed, a Kenspin no deposit offer, or a Kenspin promo code you have entered — will be voided immediately upon closure. Any Kenspin free spins that are still pending or not fully wagered will be lost. Withdrawals of your own money are processed according to the standard methods: e‑wallets within 24–48 hours, credit/debit cards within 3–5 business days, and bank transfers within 5–7 business days. Make sure to request your withdrawal before submitting the closure request, as you will not be able to access your account afterward.
Common Problems and How to Solve Them
Despite following the steps, you might encounter issues. Here are the most frequent problems and their solutions:
- Forgotten password: Use the “Forgot Password” link to reset it before proceeding. If the link doesn’t work, contact support with your registered email.
- Support does not respond quickly: Send a follow-up email after 24 hours. Include your original request reference number if possible. Live chat usually gets a faster reply.
- Verification documents rejected: Check that all documents are clear, in colour, and show the exact name and address matching your account. Re‑upload corrected files within 48 hours.
- Pending bets or active games: Wait until all bets are settled. You cannot close an account with open wagers.
Alternatives: Self-Exclusion vs Permanent Deletion
If you are unsure about closing your account forever, consider self‑exclusion options. Kenspin offers temporary self‑exclusion periods (e.g., 1 month, 6 months, or 1 year) that restrict access to your account without deleting your data. During self‑exclusion you cannot deposit, play, or withdraw. After the period ends, your account is automatically reactivated. Permanent deletion, on the other hand, removes all personal data and cannot be reversed. Choose the option that best fits your situation. For official information, visit Kenspin.